A. WITH THE RISING COSTS OF FOOTWEAR TODAY, ALMOST ALL SHOES ARE WORTH FIXING.HOWEVER THE COST OF REPAIRS CAN SOMETIMES EXCEED THE PRICE OF A NEW PAIR. OUR PROFESSIONAL STAFF CAN ADVISE YOU AND GIVE YOU AN ESTIMATED COST OF REPAIRS THAT ARE NEEDED.

Q. WHAT BRANDS OF SHOES DO YOU WORK ON?

A. WE REPAIR ALMOST ANY BRAND OF FOOTWEAR. HOWEVER AS YOU WOULD EXPECT, HIGHER QUALITY SHOES ALWAYS NET BETTER RESULTS. THE MAJORITY OF LESS EXPENSIVE FOOTWEAR IS NOT COST EFFECTIVE TO REPAIR. ALSO, THE DESIGN AND MATERIALS USED ON SOME FOOTWEAR RENDERS THEM UNREPAIRABLE.   FOR SOME OF THE BRANDS WE WORK ON, CLICK ON THE “ABOUT US “ LINK.

Q. WHAT CONSTITUTES A GOOD REPAIR AND WHAT SHOULD I EXPECT?

A. A GOOD REPAIR SHOULD LOOK AS THOUGH IT CAME OUT OF THE BOX WHEN IT WAS NEW. HEELS SHOULD BE TRIMMED PROPERLY AND EDGES SHOULD BE SMOOTH. HALF SOLES SHOULD HAVE A NEAT, CLEAN AND NEARLY INVISIBLE LINE WHERE JOINED TO THE ORIGINAL SOLE. SOLE THICKNESS AND HEEL HEIGHT SHOULD BE IDENTICAL TO THE FACTORY ORIGINAL. STITCHING SHOULD BE NEAT WITH THE SAME COLOR AND SIZE OF THREAD. OLD STITCHES SHOULD BE REMOVED AND NEW STITCHES SHOULD  BE PLACED IN THE SAME HOLES THE OLD ONES CAME OUT OF. YOU SHOULD EXPECT YOUR SHOES TO LOOK AND FEEL ALMOST LIKE NEW. 

Q. ARE THERE DIFFERENT QUALITIES OF MATERIALS?

A. YES, ABSOLUTELY. MANY OTHER SHOPS TODAY HAVE TRIED TO CUT THEIR COSTS BY USING INFERIOR MATERIALS. AT SHOE SAVERS, WE USE ONLY THE HIGHEST QUALITY MATERIALS AVAILABLE. WE ORDER FROM SUPPLIERS ACROSS THE WORLD TO ENSURE THAT WE GIVE OUR CUSTOMERS THE BEST.

Q. HOW LONG WILL IT TAKE FOR MY SHOES TO BE REPAIRED?

A. GENERALLY WE TRY TO COMPLETE MOST REPAIRS IN  7-10 DAYS. HOWEVER DUE TO HIGH VOLUME AND THE NATURE OF SOME REPAIRS, COMPLETION MAY TAKE LONGER.

Q. ANOTHER SHOP HAS WORKED ON MY SHOES, CAN THEY BE SAVED?

A. IN SOME CASES WE CAN REDO OTHER SHOPS' INFERIOR WORKMANSHIP. HOWEVER WE HAVE SEEN SOME REPAIRS THAT ARE SO BAD THAT THEY ARE BEYOND SALVATION. GENERALLY WE PREFER NOT TO TRY TO REDO OTHER SHOPS' MISTAKES AS THERE  ARE ALWAYS HIDDEN PROBLEMS.

Q. WHAT OTHER ITEMS CAN I TAKE TO SHOE SAVERS FOR REPAIR?

A. SHOES, BOOTS, BELTS, HANDBAGS, LUGGAGE, SMALL LEATHER GOODS AND ACCESSORIES  ALONG WITH SOME LEATHER GARMENTS ARE ALL WELCOME AT SHOE SAVERS.

Q. THE HEEL ON MY SHOE IS BROKEN. CAN IT BE FIXED?

A.  AT SHOE SAVERS WE STOCK A LARGE VARIETY OF REPLACEMENT HEELS. ALTHOUGH EXACT MATCHES ARE SOMETIMES IMPOSSIBLE, MOST OF THE TIME WE CAN FIND ONE THAT IS ACCEPTABLE. WE HAVE SOURCES FOR LADIES HEELS THAT OTHER SHOPS DO NOT HAVE. HEELS CAN BE COVERED IN A VARIETY OF MATERIALS SUCH AS; SMOOTH LEATHERS, SUEDES AND VENEERS.

Q. CAN MY SUEDE OR FABRIC SHOES AND HANDBAGS BE CLEANED?

A. YES, IN FACT MOST OF THE TIME WE ACHIEVE EXCELLENT RESULTS. HOWEVER, RESULTS CAN VARY WITH DIFFERENT MATERIALS AND THE NATURE OF THE STAINS. BECAUSE OF THE NATURE AND QUESTIONABILITY OF SOME TYPES OF MATERIALS, WE MUST ALWAYS SEE AND INSPECT THE ARTICLE  SO THAT WE CAN GIVE YOU A PROFFESIONAL OPINION.

Q. WHAT SHOULD I DO TO NEW SHOES BEFORE WEARING THEM?

A. LEATHER SHOES SHOULD HAVE A COAT OF POLISH APPLIED PRIOR TO BEING EXPOSED TO THE ELEMENTS. SUEDES, NUBUCKS AND FABRICS SHOULD BE SPRAYED WITH A PROTECTANT. SHOE TREES ARE A NECESSITY FOR KEEPING YOUR SHOES LIKE NEW. SOLE PROTECTORS ARE AN OPTION AND A SMALL TOE PLATE SHOULD BE INSTALLED TO PREVENT EXCESSIVE WEAR ON ALL POINTED TOE LADIES SHOES. WE ALWAYS  RECOMMEND REPLACING PLASTIC FACTORY HEEL CAPS WITH  A HIGH QUALITY URETHANE HEEL CAP SUCH AS  SUPER TAPS. WE ALSO RECOMMEND THE USE OF SHOE TREES IN ALL OF YOUR FOOTWEAR BOTH LADIES AND MENS. TO SEE OUR IMPORTED LADIES SHOE TREES, CLICK ON THE "HOME PRODUCTS" LINK TO THE LEFT OR AT THE BOTTOM OF THE PAGE.

Q. CAN I MAIL MY SHOES ETC. TO YOU FOR REPAIR?

A. WE PREFER TO SEE YOUR SHOES AND TO SPEAK WITH YOU IN PERSON. THIS ALLOWS US TO SHOW AND EXPLAIN TO YOU EXACTLY WHAT WILL BE DONE TO YOUR SHOES. IT IS VERY DIFFICULT TO TRY AND DO THIS BY PHONE OR MAIL, AS EACH JOB IS DIFFERENT AND SOME MAY REQUIRE EXTRA WORK. BY BRINGING IN YOUR SHOES OR HANDBAGS IN PERSON WE CAN ALSO SHOW YOU EXAMPLES OF OUR WORK.

Q. I HAVE OTHER QUESTIONS I DON'T SEE HERE. CAN I SPEAK WITH A PROFFESIONAL AT YOUR REPAIR CENTER?

A. OF COURSE. PLEASE FEEL FREE TO CONTACT OR VISIT US DURING NORMAL BUSINESS HOURS. WE WILL BE MOST HAPPY TO ANSWER ALL OF YOUR QUESTIONS TO THE BEST OF OUR ABILITY. OUR CONTACT INFORMATION CAN BE FOUND ON THE "LOCATION" PAGE. CLICK ON THE  LINK TO THE LEFT OR BELOW.